How do I schedule a video conference?

If you are interested in scheduling a video conference, here are some things to know:

1) Linda Broughton handles the scheduling. She can check on room availability and book you a time in the room. lbrought@duke.edu or 660-5347

2) Pratt has one video conference enabled room: FCIEMAS 1441 (occupancy approx 20). It is an IP-based system and will only communicate with another IP-based system (not ISDN). If the "far end" (the people you wish to communicate with) is not IP-based, we can look into outsourcing to a third-party/gateway. This may or may not be feasible, but this is one reason it is important we are notified of video conferences well in advance - so we can make these determinations.

3) Once you have confirmation from Linda that you have been able to secure time in the room, please contact Pratt IT for support (see #4, below, for instructions on doing so). While Pratt IT has a five (5) business-day advance notice policy for AV support, it is highly recommended that you give us even more time than that for a video conference as we will want to run tests with the far end in advance of your call.

4) To contact Pratt IT, please submit a ticket to http://it.pratt.duke.edu/help and in the details section please let us know the date and time you have the room scheduled for and please give us the contact information of a tech person at the "far end."

5) Once you submit a ticket to it.pratt.duke.edu/help (also called our "Remedy" system), please be on the lookout for e-mails from Pratt IT from this system (the sender will be "REMEDY-APP") - this is how we will correspond with you about your video conference.