Getting Help
To request assistance, e-mail help@pratt.duke.edu. Sending the e-mail will open a ticket of low priority for you in our ticketing system, ServiceNow. For urgent and time-sensitive issues, please call or stop by the Service Desk.
Pratt IT Service Desk Information
- Email: help@pratt.duke.edu
- Phone:919-660-5400
- Location: Teer 413
Pratt IT Service Desk Support Policies
Pratt Audio-Visual Information
- Email: pratt-av@duke.edu
- Phone: 919-660-5400
- Location: Teer 413
- To request A/V support for After Hours events, please contact DUKE TECH SERVICES.
Pratt Audio/Visual Support Policies
Service Desk Hours
Service Desk hours are 8:00am to 5:00pm Monday through Friday.