Pratt IT -

Centralized System Issues (Resolved)

Wed, 6 May 2009 11:43:40 -0400

Currently, a number of centralized services such as e-mail, DUNK, web hosting, and dCal are experiencing issues.

As of this moment, OIT was unavailable for contact regarding these problems. We will update this page as soon as we know more.

Joe
Pratt IT

EDIT:
This outage was due to a power outage in OIT's data center

EDIT 3PM:
Services have been restored

dCal & Other Services Down - 3/3/09

Tue, 3 Mar 2009 08:51:33 -0500

A number of services are currently down due to a hardware issue on one of OIT's servers (most notably dCal and Novell storage). Copied from their outage alert (which will provide updates to the problem as well):

A current issue with one of the Duke Storage Arrays may effect dCal, wiki.duke.edu, Novell file access, windows media services, web hosting, AFS and webfiles. Access in some cases and fucntionality in others will be affected in varying degrees and other systems may be affected.OIT is addressing the issue, currently there is no ETA for resolution

Planned dCal Outage 1/31

Thu, 22 Jan 2009 12:09:15 -0500

Our primary calendar software, dCal, will be unavailable Jan 31, 2009 from 8:00am - 12:00pm due to scheduled maintenance. Users will be unable to connect to the service during this time. All web, desktop, and hand held device clients will be affected.

More information and status on the outage will be available on the OIT page: http://www.oit.duke.edu/help/service/details.php?uid=2689

Duke E-mail Outage (resolved)

Fri, 16 Jan 2009 11:14:41 -0500

A select few users of ACPUB e-mails (netid@duke.edu) may have trouble accessing their e-mail through Thunderbird and Webmail. We have contacted OIT and they are aware of the issue. They do not currently have an ETA on the issue, but they are working on resolving it.

Sorry for the inconvenience,
Pratt IT

EDIT*
The issue has been resolved: http://www.oit.duke.edu/helpdesk/service/details.php?uid=2686

Network Outage on 12/19/08

Thu, 18 Dec 2008 19:43:22 -0500

OIT Network Services will be performing an upgrade to our network infrastructure on Friday, December 19th from 5-6pm. This upgrade will result in a brief network outage for Teer, Hudson, and FCIEMAS. Pratt IT will be on-hand to assist if needed.

Matlab License Renewals

Fri, 21 Nov 2008 16:13:05 -0500

If you are a user of Matlab, you are probably aware of the fact that the license for Matlab is expiring on December 1, 2008.

OIT has renewed the license (and changed the policy so that it will expire in the summer instead of right before the end of the semester).

Pratt IT has now set up a license server on a virtual machine which will allow us to centralize the license for Matlab. This will allow us to update the license when necessary, allowing users to be free from worrying about expiring licenses annually.

However, what this will require is that we update the license on all machines running Matlab. So, if you use any version of Matlab and are currently seeing a warning "Your MATLAB license will expire in x days," we will have to take a look at your machine.

ACPUB E-mail Issues - RESOLVED

Wed, 19 Nov 2008 15:25:04 -0500

Users of ACPUB e-mails (netid@duke.edu) with netid's starting with G through M might experience issues with their e-mail today. OIT is working to address this, and we are aware. You can read more about the problem on the OIT website, which is also where OIT will announce the resolution of the issue. We will try to keep you updated here as well.

EDIT*
As of approximately 12 noon today [November 20, 2008], the DukeMail system is stable. Thunderbird
users with NetIDs g - m may still experience slowness when processing commands

Jim Daigle Announced Director of IT

Thu, 6 Nov 2008 16:00:21 -0500

Jim Daigle has accepted the position of Director of IT and will move into this role on November 17th.

Internet Connectivity Issues

Wed, 29 Oct 2008 10:40:02 -0400

Resolved on 10/29/2008

If you continue to experience network issues - please call the Pratt IT Help Desk @ 660-5400.

One of our subnets is currently down. If your computer or printer has lost Ethernet connectivity, this may be the cause. We are working to resolve this issue.

ECE certificate warnings - RESOLVED

Sat, 25 Oct 2008 10:16:13 -0400

Update: As of 11/13/08, you will no longer get certificate warnings when accessing one of the SSL-enabled pages.

The ECE departemental web site has been moved into a content management system on a different server. Because of this, when accessing any of the ECE wikis and the ECE webmail, you will see landing pages with the following text:

The ECE departmental site has been moved  into a content management system on a different 
server. You came to this page because you are trying to reach one of the wiki pages that 
was on that site.

You will be redirected in 15 seconds. Please be aware that the certificate used to encrypt

Email is Down

Thu, 9 Oct 2008 10:57:40 -0400

Updated at 4:26 pm: DukeMail (NetID) users will be unable to access their email through mail clients or Webmail at this point. We are continuing to work diligently with the vendor to resolve the problem, but do not have an ETA at this time. Please check back for further updates as they become available. - OIT

Please check www.oit.duke.edu for updates.

Downloading Autodesk Software

Fri, 3 Oct 2008 15:17:43 -0400

Autodesk provides many of their big-name programs free of charge to students with academic e-mails.

The following software is available for download and 13-month student licenses:

Autodesk Inventor
Autodesk AliasStudio
Autodesk SketchBook Pro
AutoCAD Electrical
AutoCAD Architecture
AutoCAD Civil 3D
AutoCAD Map 3D
AutoCAD MEP
AutoCAD Raster Design
Autodesk Impression

Matlab Licensing for '08-'09

Fri, 3 Oct 2008 15:05:59 -0400

Many Matlab users will find themselves receiving the follwing error:

Your MATLAB license will expire in 60 days.
Please contact your system administrator or
The MathWorks to renew this license.

The Matlab license expires yearly and is renewed on a yearly basis. Pratt IT renews the license on the server, which will cause the notification to cease.

However, users that have a local key will need to contact us for a new license key near the end of November.

10/16 Update:

The new Matlab license should be in place before the end of this month from OIT so there should be no concerns with our current license expiring.

Information Regarding DukeMail Issues

Fri, 3 Oct 2008 10:12:17 -0400

All,

There were several mail performance issues noticed today in our new mail environment. Some users may have experienced outages, sporadic connections or general slowness.

In addition, over the past few days we have been working with our vendor about issues with shared mailboxes that have impacted our overall stability. The instability has impacted all of our users on these systems.

The OIT messaging team will be conducting emergency maintenance to parts of our email infrastructure Friday morning from 2am - 5am. We have received patches from our vendor that are expected to fix these issues. We will be applying these patches during the outage to address the instability we have been experiencing. Users with DukeMail (NetID) mailboxes will be affected. Departmental and Lotus Notes systems will NOT be affected. As a result of the maintenance, some email delays should be expected as queued mail is delivered.

Thunderbird Client Configuration (post-migration)

Thu, 2 Oct 2008 17:06:44 -0400

If you are experiencing problems with Thunderbird, then you may need to update your account settings. instructions can be found here:

http://www.oit.duke.edu/email_messaging/email/mail_migration/faq/migration_faq_thunderbird.pdf