Services
Pratt IT provides support for Faculty, staff, and graduate students in the following areas:
Desktop support
- PC, MAC, Linux
- Hardware and software
- Printing
- Configuration and ordering
Computer labs
- PC, MAC, Linux
- Hardware and software
- Configuration and ordering
AV/Classroom technologies
- Classroom capture with Lectopia/Echo360 and Media Site.
- Hardware support/maintenance
- Training
- Video conferencing
Research
- OS support (installation, configuration, support)
- Cluster management
- HPC Consulting
- Software Development Support
- Licensing management
- Software installation/support
Enterprise systems
- Data Center services
- Server Virtualization
- Storage Area Network (SAN) management which includes file services currently running on Novell, Windows 2008, and Linux
- Network management (managed in partnership with OIT)
- Data Backups
OIT supports the following areas, but Pratt IT can assist if needed:
- dcal
- hand held devices (black berry & iPhone)
- AFS 5GB personal storage
Surplus
We can help with coordinating the disposal of electronic equipment through the university surplus program. Charges may apply.
Web support
Web support is currently managed through Pratt Communications. Please contact the Pratt IT help desk and we will route the requests to the right people.