Crash Plan FAQ

 

What is CrashPlan?

CrashPlan Pro is a centralized, multi-platform, network-based backup solution. Client computers will run an application in the background that automatically backs up data to our servers when you have an active network connection.  It allows short-term backup of the most critical information on your computer. In the event of a data loss on your computer, you can use the CrashPlan client software, or the web interface, to recover the missing files.  NOTE:  CrashPlan is NOT a long-term archiving solution. CrashPlan is also not appropriate for completely restoring or rebuilding your computer in event of a catastrophic failure.

How many computers can I backup?

Each user is limited to one device.

How do I know CrashPlan is working?

By running the CrashPlan PRO program on your computer you can see the last time a backup was performed.

  1. Run CrashPlan.  You should see a message saying, “Congratulations!  CrashPlan PRO3 is backing up!”   You will also see a green light next to the Desination CrashPlan PROe Server.
  2. For more information, click on the small information symbol  in the Backup Destinations section.  CrashPlan will then show you the last time it backed up to the CrashPlan PRO server, when it is backing up next, and how much data has been backed up.
  3. Exit the CrashPlan application.  It will continue running in the background performing backups.

 

I received an alert that my computer has not been backed up in 3 or 5 days.  What do I do?

If your computer has been off or asleep for 3 or more days, CrashPlan has not been able to backup your information.  Simply use your computer again and CrashPlan will resume your backups.  If you have used your computer in the last 3 days, please contact the Help Desk to determine if there is a problem.

 

How long will CrashPlan keep my data?

Files that still reside on your system are stored indefinitely on the backup server. Whenever a file is changed, a new version is captured and backed up every 15 minutes. CrashPlan PRO stores a number of versions of each file, based on the age of the revision.

 

  • A 15-minute snapshot for up to 7 days
  • A daily snapshot for up to 90 days
  • A monthly snapshot for older than 90 days
  • Files that you have deleted from your system are kept on the backup system for 90 days.  On the 91st day, the files are marked for deletion from the backup archive and are no longer recoverable.  They will be deleted from the backup archive during the next archive maintenance process.

How do I perform a file restore from my computer?

            See http://www.crashplan.com/enterprise/support/doku.php/tutorials/restoring_files_from_the_desktop

Contact the Help Desk if you require assistance.