Adding a shared mailbox to Outlook

To add the shared mailbox to your Outlook account:
 

Windows:

 
  1. In Outlook, on the left side panel, click on the ellipses by your email address.
  2. In the drop-down box select "Add shared folder or mailbox".
  3. In the popup window type the new email address. It will auto complete.
  4. Select the continue button.
  5. The window will show success. The new shared email address will appear in the left side panel.
 
For a more detailed guide (Classic Outlook and New Outlook included): https://oit.duke.edu/help/articles/kb0022360/ 

MacOS:

 
  1. With Outlook as the active application, select "File" in the menu bar.
  2. Choose "Open" and in the drop down select "Shared Mailbox".
    Mac Outlook Image 1
  3. In the window that opens start typing the new email address.
  4. Select the correct one. and press "Add".
  5. It will check permissions and add the new email to your addresses in the left panel.
 

If you run into issues, or something doesn't work, reach out to help@pratt.duke.edu.