Pratt IT Service Desk

• Email: help@pratt.duke.edu
• Phone: 919-660-5400
• Location: Teer 413

Services

• We support faculty, staff and graduate students in all Pratt departments
• Windows Clients and Servers, Macs
• Mobile devices
• Network Storage
• Laptop backups
• New computer purchase and configuration

Software

Pratt Licenses are for faculty, staff, and students of the Duke Pratt School of Engineering only.

When reaching out to help@pratt.duke.edu inquiring about software licenses, please provide the lab, course, or class for which the software is required.

• Autodesk
• BioRender
• CrashPlan
• Duke Software Licensing
• SolidWorks

Quick Links

• Mapping a NAS drive (on Windows & Mac)
• Migrating email from Duke Health to Duke University
• Surplus
• Upgrade Windows 10 to Windows 11
• Adding a shared mailbox to Outlook