Hardware & Network Requirements

There are specific minimum requirements for both hardware and network in order to use Cisco Movi. You may also need special items such as a webcam, USB echo canceling speakerphone or headset with microphone. These requirements and tools are listed on the OIT's Cisco Movi program information page

Testing Prior To Your Call

For any video conference, testing is critical for success. It is important that you test from the location which you will be connecting, to test both your hardware and the network connection from which you will be connecting. Coordinate all testing with your school or department's designated Cisco Movi site administrator.

Using the Cisco Movi Software

You can use the Cisco Movi software to call another Movi user, call directly to a hardware based video conferencing system (or other software based video conferencing package such as Mirial Softphone or Polycom PVX), or to participate in a multi-participant video conference call that may contain other Movi users, other video conferencing users or even Cisco TelePresence systems.

  • To call another Duke Movi user: You can search for other Duke Movi users by name in the search box at the top of your address list. You can then add them to your address book so you can tell when they are online
  • To call another Movi user at another company or university: They will send you their Movi address (which may look similar to an email address). Just enter that into the call box and/or add them to your address book to call them.
  • To give your address to another Movi users at another company: Use
  •  To call a video conferencing system that is registered to the Duke Gatekeeper, you can use their "short" or "friendly" address to call. Your system administrator or the administrator of the system you will be calling, would provide you with that information.
  • To call compatible video conferencing systems outside of the Duke Network, enter the IP Address (a series of numbers with decimal points) into your call box. This address would be provided by your site administrator or by the people you are calling.
  • To participate in a multi-participant conference call, you would receive dialing instructions from the call organizer. Enter those instructions as set in the email from the organizer.
  • To organize a multi-participant conference call, work with your departmental or school Cisco Movi site administrator to see if pre-scheduled video conferencing support is available for your school or department or you can use OIT's Virtual Conference Room for ad hoc conferences of four or less participants.

For more general information on the Movi software, please reference Cisco's documentation:

Troubleshooting FAQ's

The following FAQ's may help you diagnose and solve some common problems when using Cisco Movi.

  • My video is frozen into a still image. This could be because of problems with the quality or overall bandwidth available from your location. You can visit the website to test your speed to see if it meets minimum requirements as specified on the OIT Cisco Movi program information page. Some webcams allow you to freeze video via a hardware switch on the webcam or via software in the webcam driver. You should also check to make sure you have not frozen or paused your webcam.
  • My audio is echoing. This is a common problem and can be caused by a number of issues:
    • You or someone in your call is not using a headset, USB echo canceling speakerphone or room based echo cancelled audio. While some computers (such as modern Macintosh laptops) have build in hardware echo cancellation for their built in microphone and headphones, generally, using a computer's built in microphone or an external webcam's microphone with your computer's internal speakers will cause echo
    • If you are using a headset or other echo cancellation device, check your computer's settings to make sure your computer is set to use those as input or output. You can have a headset plugged in for example, but the computer could still be using the internal microphone on your computer.
    • Use of older "analog" headset microphones (ones that plug into the mic and headphone jack and NOT USB) do not work as well and can sometimes cause echo. These analog headsets will not work on some newer model Macintosh computers.
  • My audio sounds bad - broken up or static. This is usually due to not enough network bandwidth or a poor quality network. You can visit the website to test your speed to see if it meets minimum requirements as specified on the OIT Cisco Movi program information page. Also, make sure all other applications are closed on your computer - especially those like email that use your network bandwidth.
  • I can't scroll my content when I am sharing. There is a known issue on Macintosh computers that if you are in full screen mode and try to share content, it will not allow you to scroll. If you exit out of full screen mode, you should be able to scroll your content again.
  • I can't share my content - the other side is not seeing it. Unfortunately, while there is a "standard" for video conferencing, the sharing of content is highly dependent on the make and model of the other video conferencing systems in your call. We recommend testing prior to the conference to confirm content sharing will work.